Privacy Policy

INTRODUCTION

This policy is in relation to how we collect, store and process personal data on our website. It covers the following areas,

• Ecommerce
• Analytics
• About Cookies
• Online ordering
• Firewall
• Website Backups & Maintenance
• Links to other websites
• Social Media
• Changes to this privacy policy
• Contact Us

The website is kept up to date and uses a secure socket layer encryption (SSL) to ensure all data transmitted across the internet is encrypted. The database and website files are held on a server in a secure datacentre protected both physically and electronically by security process.

In all instances we do not share your data with any third party (unless otherwise stated) and only use it in direct relevance to the reason it was given to us in the first place.

In all instances we are happy to share with you what personal data we might have and you can contact us by phone or in writing at the details above.

ECOMMERCE

When you purchase something from our webstore, which is powered by Woocommerce, we collect billing and shipping information which includes personal information, in some cases we also provide the option to create an account.

This is how we process your information:

Your personal information is transmitted to us in an email order form which we use to process your order and enter onto our financial systems. Your payment information is held within PayPal and/or Stripe or equivalent and not used anywhere else. We do not do anything with account information if an account has been made.

This is how we store your information:

Your order information is stored in the website database and is kept there securely, an email version of the order is kept on our computer and is stored there.

Because we need your personal information to be able to comply with distance selling regulations, tax requirements and warranties we do store your data. We will only store this information for the length of time required under the appropriate regulation. Here is some more detail.

• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

VOLUNTEER FORMS

If you apply to be a volunteer via our online CAMRA form, your details will be shared with CAMRA and also St Clement’s Church administrators if you are a church volunteer. Your data will only be used to contact you with regards to the Ipswich Beer and Cider Festival event and we would encourage you to familiarise yourself with CAMRA’s privacy policy – https://camra.org.uk/privacy-policy/

ANALYTICS

We use Google analytics to track the number of visitors to our site. We have ensured that the data collected using Google Analytics is anonymous and that IP anonymization is employed.

This is how we process your data

Under the definitions outlined in the GDPR regulations we are the controller of data and not the processor of data. Google have the obligation to conform to the GDPR regulation.

This is how we store your data

As Google is the data processor they will have their own policy on how they store data and we would encourage you to read their privacy policy too.

ABOUT COOKIES

We may use cookies to monitor how you use our site. A cookie is a small file that will ask permission to be stored on your computer’s hard drive. It records how you have used a website. This means that when you return to that website it can give you tailored options based on the information it has stored about your last visit.

We use cookies to help us understand how our website is used so that we can develop and improve its design, layout and function.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to alert you should a website attempt to put a cookie on your computer.

We may use third-party cookies to help us deliver some of the services on our website.

For information about how to disable cookies in your browser please visit www.allaboutcookies.org.

Please note, there are some cookies which are essential to the website, which allows us to provide you with the services available through the website, such as the webstore.

FIREWALLS

We use multiple firewall solutions that asks for your IP address before allowing access to our website. The firewall providers are the processor of this data and we can provide you with their contact information on request.

WEBSITE BACKUP AND MAINTENANCE

We backup the website on a regular basis, each of these backups will have a complete replica of the website, including the data stored within it.

The backups are managed by Krystal Hosting which use third party software to make the backups. Backups are done and stored remotely. Backups are a key element to business continuity and as such are a legitimate interest reason for processing and storing the data. We therefore do not need explicit permission to store process and store this data.  We run full backups daily, which are kept for 31 days. Therefore, any request to remove personal data for any archived version can take up to 31 days to be processed.

Your right to control your personal information

You may choose to restrict the collection or use of your personal information.

You have the right to ask us to change or remove your personal information from our database at any time. You also have the right to request a copy of the information we hold about you in an easily accessible format and to have any inaccuracies corrected or removed. Please be aware, as we keep regular back ups of our website, if you have contacted us via our website, it could take up to 90 days before your details are removed fully.

To do this, please write to us at Bentleys Restaurants Limited, 7 Wherry Quay, Ipswich, IP4 1AS or email info@ipswichbeerandciderfestival.co.uk

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. Such sites are not governed by this privacy statement and we cannot be responsible for the protection and privacy of any information that you provide to that site. Please review the privacy statement applicable to every website and mobile app you visit.

SOCIAL MEDIA

We use a third party provider called Loomly to manage our social media accounts and interactions. For details on their privacy policy visit https://www.loomly.com/privacy

CHANGES TO THIS PRIVACY POLICY

We may amend or update this privacy policy from time to time and we recommend you check it periodically.

CONTACT US

If you have any questions regarding your personal information or this privacy policy, or if you wish to make a complaint, please contact us at Briarbank Brewing Company, 70 Fore Street, Ipswich IP4 1LB or email info@ipswichbeerandciderfestival.co.uk